BLUE HARBOUR PET CARE
Service Policy
A simple guide to how bookings, visits, updates, and cancellations work at Blue Harbour Pet Care.
Booking window
Please book by 8pm the evening before. Same-day bookings are not available.
Visit timing
Visit times are confirmed after booking and may vary slightly depending on route and availability.
Meet & greet
All new clients are welcome to book a free meet & greet so everyone feels comfortable before care begins.
Photo updates
You’ll receive a photo update after each visit, along with a quick note on how things went.
Recurring clients
Regular weekly clients receive priority access to preferred time slots.
Cancellations
Where possible, please cancel or reschedule by 6pm the day before. Late cancellations may still be charged.
Medication visits
Medication support is only offered where it has been agreed in advance and is safe to provide.
Invoices
Invoices are generally issued weekly after visits have taken place.
Weekends & public holidays
Weekend visits attract a +15% surcharge. Public holiday visits attract a +20% surcharge.
Property access
Please ensure keys, codes, alarms, and access instructions are accurate so visits can run smoothly.