BLUE HARBOUR PET CARE
Privacy Policy
Blue Harbour Pet Care respects your privacy and handles personal information with care. This policy explains what information may be collected and how it may be used.
1. What We May Collect
We may collect personal information such as your name, phone number, email address, suburb, booking details, pet care instructions, emergency contact details, veterinary information, and access information needed to provide services safely and reliably.
2. How We Collect It
Information may be collected when you contact us, submit a booking request, complete a meet & greet, communicate by phone, text, or email, or use our website and booking tools.
3. Why We Collect It
We collect information to respond to enquiries, manage bookings, provide pet care services, communicate with clients, maintain service records, arrange emergency support where required, and improve the quality of our services.
4. Booking and Website Tools
Our website may use third-party tools such as booking platforms or analytics services. These tools may collect limited technical or usage information in line with their own privacy practices.
5. Storage and Security
We take reasonable steps to keep your information secure and to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
6. Disclosure of Information
We do not sell your personal information. Information may only be shared where reasonably necessary to provide services, comply with legal obligations, or protect the safety of a pet, client, or third party. This may include sharing relevant information with a veterinary clinic in an emergency.
7. Access and Correction
You may request access to the personal information we hold about you, and you may ask us to correct inaccurate or outdated information.
8. Retention
We may keep service-related records for as long as reasonably needed for business, safety, insurance, legal, or administrative purposes.
9. Contact
If you have a privacy question or would like to request access or correction, please contact Blue Harbour Pet Care at 0485 671 662.